If water is actively entering your home or building, focus on safety first. Move people and belongings away from affected areas, stay clear of saturated ceilings and electrical hazards, and document what you can safely capture. Then call for professional help before moisture spreads further into the building.
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Keep everyone away from sagging, bulging, or visibly saturated ceiling areas. A weakened surface can fail without warning. If water is near an outlet, light fixture, appliance, or exposed wiring, do not touch the wet area. If you can safely isolate power to the affected section without entering a hazardous area, do so. Otherwise, leave the area and contact a qualified professional.
Place buckets, containers, or towels beneath active drips when you can do so safely. Move furniture, electronics, documents, and other valuables away from the affected area. Avoid climbing onto furniture or using ladders in wet conditions. If moisture is spreading through a ceiling or wall, keep people clear rather than trying to open, cut, or puncture the surface yourself.
Take photos and videos from a safe location. Capture active dripping, staining, damaged walls or flooring, affected belongings, and any visible exterior damage you can document without going outside or entering an unsafe area. Keep receipts for emergency expenses and make a simple record of when the problem started and what changed.
| Call for Urgent Service | Schedule a Regular Visit |
|---|---|
| Active water dripping or entering the building | Small, stable stain with no current moisture |
| Ceiling stain that is rapidly expanding | Moisture mark that has not changed |
| Water near electrical components | No active water entry |
| Significant storm damage | Issue that appears stable and non-urgent |
| Water entering an occupied area | Condition that can be safely monitored until a scheduled visit |
| Conditions are visibly getting worse | You cannot identify any immediate signs of escalation |
| You cannot safely determine where the water is coming from | You simply want to assess or monitor the roof condition |
Call and describe what you're seeing. We can help you determine whether the situation needs urgent attention or can be handled through a scheduled visit.
The priority is to reduce active water intrusion and protect the building. Depending on site conditions, this may involve a temporary tarp, targeted patch, sealant, or another appropriate short-term measure. The method depends on the surface, weather, accessibility, and extent of damage.
Water does not always appear indoors directly below its entry point. Moisture can travel along surfaces, seams, insulation, framing, and other pathways before becoming visible. We assess the surrounding area and trace the likely source instead of assuming the first visible drip tells the whole story.
About Our TeamOnce the immediate situation is under control, we assess what is needed for a lasting solution. That could involve targeted corrective work, flashing service, membrane work, or a broader coating project. We explain the findings and recommend next steps clearly, without pushing work that the property does not need.
Emergency leak service is immediate triage designed to halt active internal property damage during a storm or flash flood. This often involves applying heavy-duty commercial tarps, emergency flashing cement, or temporary membrane patches in active rain.
Routine Roof Repair and flashing services are scheduled corrections. In NYC, this means performing permanent, DOB-compliant updates once the deck dries. This includes swapping out rusted gravel stops, rebuilding degraded parapet coping stones, replacing failed counter-flashing on adjoining party walls, or applying full liquid-applied PMMA membranes for long-term waterproofing.
Visit Our Homepage View Compliance ResourcesIf sudden storm damage or another covered event caused the problem, your homeowners or building insurance may help pay for eligible losses or corrective work. Coverage depends on your policy, exclusions, deductible, and the circumstances of the damage. Notify your insurer as soon as reasonably possible and check your policy for its reporting requirements.
Take photographs before cleanup whenever it is safe to do so, keep receipts for reasonable emergency expenses, and save invoices or documentation related to professional services. We can provide documentation describing the observed damage and work performed to help support your claim. Insurance decisions remain with your insurer.
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We prioritize active water-entry calls and aim to respond as quickly as conditions safely allow. Call directly for the fastest response and describe what is happening, where water is appearing, and whether anyone is at risk.
We do not recommend climbing onto a wet, storm-damaged, or otherwise compromised surface. A fall can cause serious injury, and an improperly secured tarp can create additional problems. Focus on protecting people and belongings indoors until professional help arrives.
No. Do not puncture a bulging ceiling yourself. Hidden wiring, damaged materials, and unexpected water weight can create hazards. Keep everyone away from the area and allow a professional to assess it safely.
Coverage varies by policy. Sudden damage caused by a covered storm or other qualifying event may be eligible, but exclusions and deductibles can apply. Notify your insurer promptly, document the condition, and keep records of professional work and related expenses.
Usually not if it is stable, dry, and not growing. A scheduled inspection may be more appropriate. If the area is becoming wet, expanding, or showing new signs of moisture, contact us for guidance.
We assess the underlying cause and explain the permanent solution. Depending on the findings, that may mean targeted corrective work, flashing service, membrane work, or a broader coating project.
NYC flat roofs rely entirely on internal drains and perimeter scuppers. When seasonal debris, tar buildup, or sudden torrential downpours clog these drains, hundreds of gallons of water pool on the roof membrane. The immense weight forces water through the minor seam vulnerabilities, flashing gaps, or old patches that would normally survive a light rain.
Yes. Emergency stabilization (like tarping or sealing an active leak to prevent structural failure) is permitted to protect the property. We ensure all immediate triage protects the building's integrity while preparing documentation required for any subsequent landmark-compliant permanent repairs.
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If water is coming in now, do not wait for the damage to spread. Keep people clear of unsafe areas, contain what you safely can indoors, document the condition, and call for professional assistance.
Call Now for Immediate HelpCall (917) 268-3699
This page is provided for general informational purposes only and does not constitute legal, engineering, architectural, safety, or compliance advice. Emergency response procedures and timing can vary based on site conditions, weather, accessibility, and safety considerations. Building owners should prioritize personal safety, avoid hazardous conditions, and contact a qualified professional or emergency services as appropriate.
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